| Code | Description |
| 09 | Offered appointment within 10 working days |
| 10 | Provider could not offer appointment in 10 working days |
| 11 | Provider unable to contact consumer < 25 days |
| 12 | No attempt to schedule - closing Access call |
| 13 | Client declined to schedule at any time |
| 14 | Client responded to voicemail after 10th work day - accepted appointment |
| 15 | Client no longer financially eligible |
| 99 | Other |